Privacy Policy

1. Our Commitment to Your Privacy

TISOU Pty Ltd respects your privacy and is committed to protecting the personal information of our customers and website visitors.

We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose and protect your personal information.

“Personal information” means information that identifies you or could reasonably identify you.

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2. Personal Information We Collect

We may collect personal information including but not limited to:

• Full name

• Email address

• Phone number

• Shipping and billing address

• Order and payment details

• Any information you voluntarily provide when contacting us or using our website

       We may also collect additional information when you:

• Create an account

• Subscribe to updates or newsletters

• Place an order

• Contact customer support

• Participate in promotions, surveys or feedback

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3. How We Collect Personal Information

We collect personal information when you:

• Interact with our website

• Place an order

• Register an account

• Subscribe to communications

• Contact us by email, phone or online forms

We may also receive personal information from trusted third parties such as payment providers, delivery partners and marketing platforms. Any information received this way is protected in accordance with this policy.

4. How We Use Your Personal Information

We may use your personal information to:

• Process and fulfil orders

• Communicate about your purchases or enquiries

• Provide customer support

• Improve our products and services

• Administer promotions, offers and campaigns

• Send marketing communications (see Section 5)

We may contact you via email, SMS, phone or mail where appropriate.

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5. Marketing, Promotions & Newsletters

By:

• Creating an account

• Placing an order

• Subscribing to our mailing list

• Providing your contact details to TISOU

       you consent to receiving marketing communications, including:

• Promotional emails

• Product updates

• Exclusive offers

• Newsletter content

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at info@tisou.com.au.

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We respect your choice and will promptly update your preferences.

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6. Disclosure of Personal Information

We may disclose your personal information to:

• Employees and contractors

• Payment processors

• Delivery and logistics providers

• Professional advisers where required

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We only share information where necessary to provide our services.

We may also disclose information where required by law, regulation, court order or legal process.

In the event of a business sale, merger or restructuring, personal information may be transferred as part of the business assets, subject to confidentiality protections.

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7. Security of Your Information

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We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

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8. Access, Correction & Requests

You may request access to the personal information we hold about you or request corrections if the information is inaccurate or outdated. To make a request, contact us at:info@tisou.com.au

We may refuse access in certain circumstances permitted under the Privacy Act.

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9. Privacy Complaints

If you believe your privacy has been breached, please contact us in writing:

TISOU Pty Ltd
Unit 7, 46 Kentwell Road
Allambie Heights, NSW 2100
Australia

We take privacy complaints seriously and will respond as soon as reasonably possible.

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10. Cookies & Website Analytics

When you visit www.tisou.com.au, we may collect non-identifiable information such as:

• Browser type

• Device information

• Pages visited

We use cookies to:

• Improve website functionality

• Analyse traffic

• Deliver relevant advertising

You may disable cookies in your browser settings, however this may affect website functionality.

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11. Third Party Websites

Our website may contain links to third party websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will take effect immediately once published on our website.

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Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:
info@tisou.com.au

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